Frequently asked questions
How long will my order take to arrive?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days, with most orders arriving within 4–9 business days.
As soon as your order is on its way, you'll receive tracking details by email, allowing you to keep an eye on your parcel's journey.
Can I return my order?
Yes. Items may be returned within 30 days of delivery, provided they are unworn, unused, and returned with all original tags and packaging. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
Just send a message to info@mupoints.com with your order number and the reason for your return. and we'll provide full return instructions.
Do you offer free shipping?
We offer free standard delivery on all UK orders with no minimum purchase required.
What payment methods do you accept?
We accept next payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay.
All payments are processed through trusted payment providers using secure SSL encryption, and Jonalda does not store your sensitive information.
Can I exchange an item?
Yes. If you'd like to exchange your item for a different size, color, etc. Simply email us at info@mupoints.com what you'd like to swap and we'll help you find the right piece.