FAQ

What is MUPoints?

MUPoints is inspired by the idea that great style comes from simplicity, freedom, and the choices that feel right for you. We create versatile clothing designed to fit naturally into everyday life, giving you the freedom to dress with comfort, confidence, and ease.

Where do you deliver?

We currently deliver to residential and business addresses throughout the United Kingdom. At this time, we're unable to deliver to PO Box or BFPO addresses.

How much does delivery cost?

We offer free standard delivery on all UK orders with no minimum purchase required.

How long will my order take to arrive?

Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days, with most orders arriving within 4–9 business days. As soon as your order is on its way, you'll receive tracking details by email, allowing you to keep an eye on your parcel's journey.

Will I receive tracking information?

Yes. Once your order has been dispatched, we'll send you a confirmation email containing your tracking details. You can also check the status of your order at any time here.

Can I return my order?

Yes. Items may be returned within 30 days of delivery, provided they are unworn, unused, and returned with all original tags and packaging. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.

Just send a message to info@mupoints.com with your order number and the reason for your return. andwe'll provide full return instructions.

When will I receive my refund?

Once we've received and inspected your return, refunds are processed to your original payment method within 7 business days.

Can I exchange an item?

Yes. If you'd like to exchange your item for a different size, color, etc. Simply email us at info@mupoints.com what you'd like to swap and we'll help you find the right piece.

What payment methods do you accept?

We accept next payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay.

Is it safe to shop on your website?

Yes. Your privacy and security are important to us. All payments are processed through trusted payment providers using secure SSL encryption, and MUPoints does not store your sensitive information.

What should I do if my order hasn't arrived?

Please check the tracking link in your dispatch confirmation email to view the latest delivery updates. If your order hasn't arrived within 7 days, contact us at info@mupoints.com, and we'll be happy to investigate the issue for you.