Shipping policy
At MUPoints, we're committed to delivering your order as quickly and smoothly as possible. Please review the information below regarding our shipping process.
Shipping Information
We currently deliver to addresses throughout the United Kingdom.
Shipping Costs
We offer free standard shipping on all UK orders. No minimum purchase is required.
Processing & Delivery Times
- Order Processing: 1–2 business days (Monday–Friday)
- Standard Delivery: 3–7 business days (Monday–Friday)
- Estimated Delivery Time: 4–9 business days
Order Cut-off Time: Orders placed after 3:00 PM GMT will be processed on the next business day.
Delivery Information
We deliver to residential and business addresses across the United Kingdom. At this time, we are unable to deliver to PO Box addresses or BFPO (British Forces Post Office) addresses.
Tracking your order
Once your order has been dispatched, you'll receive a confirmation email containing your tracking details, so you can keep an eye on your parcel every step of the way.
Note: We always aim to deliver within the estimated timeframe, although occasional delays may occur due to busy periods, adverse weather, or courier disruptions. If there are any unexpected delays, we'll keep you informed and provide updates until your order arrives.
Failed Deliveries
If a delivery cannot be completed due to an incorrect or incomplete address, or if the parcel is returned to us after unsuccessful delivery attempts, we'll contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at info@mupoints.com. We'll investigate the issue with the courier and work to resolve it as quickly as possible.
Policy Updates
We may update this Shipping Policy from time to time to meet Google Shopping Ads requirements, legal requirements, or improve our service. Any updates will be published on this page.
Last updated: July 8, 2026
Contact Us
If you have any questions about shipping or your order, please contact us:
Company name: MUPoints
Address: 336 Grimshaw Lane, Middleton, Manchester, M24 2AU, United Kingdom
Phone number: +44 7458 114653
Email: info@mupoints.com
Customer service hours
Monday to Friday: 8:00 – 17:00
Saturday and Sunday: 9:00 – 16:00
Average response time: within 12 hours.