Terms of service
These Terms & Conditions govern your access to and use of the website https://mupoints.com (the "Website"). The Website is operated by MUPoints, whose registered address is 336 Grimshaw Lane, Middleton, Manchester, M24 2AU, United Kingdom. These Terms also apply to all products and services made available through the Website.
By accessing the Website or placing an order, you agree to be bound by these Terms & Conditions.
Company name: MUPoints
Address: 336 Grimshaw Lane, Middleton, Manchester, M24 2AU, United Kingdom
Phone number: +44 7458 114653
Email: info@mupoints.com
Follow MUPoints on Instagram and discover a world of timeless style, confidence, and everyday elegance: @mupointscom
You can browse the Website without creating an account. However, placing an order or accessing certain features may require you to provide information and accept these Terms.
MUPoints offers women's clothing and fashion products through this Website. These Terms outline the rights and responsibilities of both MUPoints and everyone who uses the Website.
If you do not agree with these Terms, please do not use the Website or our services.
Throughout these Terms, the words "we", "us", and "our" refer to MUPoints.
Any new features, services, or tools introduced on the Website will also be subject to these Terms. We may update these Terms from time to time, and any changes will take effect once published on this page.
Our online store is powered by Shopify, which provides the e-commerce platform and technical infrastructure used to operate the Website.
SECTION 1 – ONLINE STORE CONDITIONS
By using this Website, you confirm that you are at least the age of majority in your country of residence or have obtained permission from a parent or legal guardian.
You must not use the Website for any unlawful purpose or in breach of any applicable laws or regulations, including copyright legislation.
You must not introduce viruses, malware, or any other harmful code into the Website.
Any breach of these Terms may result in immediate suspension or termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or cancel orders at our discretion.
Information you submit (excluding payment details) may be transferred over various networks and adapted to meet technical requirements. Payment information is always encrypted during transmission.
You must not reproduce, duplicate, copy, sell, or exploit any part of the Website or our services without our prior written consent.
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION
We aim to ensure that all information published on the Website is accurate and up to date. However, we cannot guarantee that every piece of information is complete, current, or free from errors.
Some content may remain available for reference purposes only. We may update or remove information at any time without notice.
SECTION 4 – PRODUCTS & PRICING
Prices and product availability may change without prior notice.
We reserve the right to modify, suspend, or discontinue products or services at any time.
We shall not be liable for any changes in pricing, product availability, or temporary interruptions to the Website.
SECTION 5 – PRODUCT INFORMATION
Some products are available exclusively through our online store and may be offered in limited quantities.
We make every effort to display product colours and images accurately, although colours may vary depending on your device or screen settings.
Returns and exchanges are subject to our Refund Policy.
We reserve the right to limit product availability or discontinue products at any time.
SECTION 6 – ACCOUNT & PAYMENT INFORMATION
We may limit or cancel orders placed by the same customer, household, or account. >Customers affected will be contacted using the details they provided.
You agree to provide accurate and up-to-date billing, payment, and contact information.
Please refer to our Refund Policy for information regarding returns and refunds.
SECTION 7 – THIRD-PARTY SERVICES
We may provide access to third-party services or tools that we do not control.
Any third-party tools or services made available through our Website are provided on an "as is" and "as available" basis. MUPoints makes no representations or warranties regarding their availability, performance, or suitability, and your use of such tools is entirely at your own discretion and risk.
Before using any third-party service, we recommend reviewing the provider's own terms and privacy policies.
Any new features, tools, or services introduced on the Website in the future will also be governed by these Terms & Conditions.
SECTION 8 – THIRD-PARTY LINKS
Our Website may include links to third-party websites, services, or content for your convenience and information.
We do not control or endorse these third-party websites and are not responsible for their content, availability, or practices. Accessing any external website is at your own discretion and risk.
We recommend reviewing the terms of use and privacy policies of any third-party websites you visit. If you have any questions or concerns about products or services offered by a third party, please contact the relevant provider directly.
SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you submit reviews, feedback, suggestions, or any other content through our Website, you grant MUPoints the right to use, reproduce, publish, modify, and display that content in connection with our business, without compensation to you.
We are not obliged to keep your submissions confidential, respond to them, or provide any payment for their use.
We reserve the right to remove or refuse any content that we reasonably consider to be unlawful, misleading, abusive, offensive, defamatory, or otherwise inappropriate.
By submitting content, you confirm that it does not infringe the rights of any third party, contain malicious software, or include false or misleading information. You remain solely responsible for the content you provide.
MUPoints accepts no responsibility for content submitted by users or for any third-party content made available through the Website.
SECTION 10 – PERSONAL INFORMATION
Any personal information collected through this Website is processed in accordance with our Privacy Policy.
SECTION 11 – ERRORS & OMISSIONS
Occasionally, information on the Website may contain typographical errors or inaccuracies relating to product descriptions, prices, delivery times, or availability.
We reserve the right to correct such errors, update information, or cancel orders where necessary.
Unless required by applicable law, MUPoints is under no obligation to update, amend, or clarify any information published on the Website, including pricing or product details. Any date indicating that content has been updated should not be interpreted as confirmation that all information on the Website has been reviewed or revised.
SECTION 12 – PROHIBITED USES
In addition to the other provisions set out in these Terms, you must not use the Website or its content to:
- violate any applicable laws or regulations;
- encourage or participate in unlawful or fraudulent activities;
- infringe the intellectual property rights of MUPoints or any third party;
- harass, abuse, threaten, defame, discriminate against, or otherwise harm another person;
- publish or distribute false, misleading, or deceptive information;
- upload or transmit viruses, malware, or any other harmful code that could affect the Website or its users;
- collect, store, or monitor another person's personal information without their consent;
- engage in spam, phishing, scraping, or similar unauthorised activities;
- use the Website for any unlawful, offensive, or inappropriate purpose; or
- attempt to bypass, interfere with, or compromise the security or functionality of the Website or any connected systems.
If you breach these Terms or misuse the Website, MUPoints reserves the right to suspend or permanently terminate your access without prior notice.
SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY
We make every reasonable effort to ensure that our Website and services remain available and operate smoothly. However, we cannot guarantee that access will always be uninterrupted, secure, timely, or free from errors, nor do we guarantee the accuracy or reliability of any information or results obtained through the Website.
From time to time, we may suspend, restrict, or discontinue all or part of the Website without prior notice for maintenance, updates, or other operational reasons.
Your use of the Website and any products or services provided through it is at your own risk. Unless otherwise required by applicable law, all content, products, and services are provided on an "as is" and "as available" basis, without any express or implied warranties.
To the fullest extent permitted by law, MUPoints, including its directors, employees, affiliates, suppliers, and service providers, shall not be liable for any indirect, incidental, consequential, or special loss or damage, including loss of profits, revenue, data, business opportunities, or other financial losses arising from the use of, or inability to use, the Website or our services. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 14 – INDEMNITY
You agree to indemnify and hold harmless MUPoints, together with its directors, employees, affiliates, agents, and service providers, against any claims, liabilities, losses, damages, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, your violation of applicable law, or your infringement of the rights of any third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law. The remaining provisions shall remain valid and continue in full force and effect.
SECTION 16 – TERMINATION
Any rights, obligations, or liabilities that arose before the termination of these Terms will continue to apply after termination.
You may stop using the Website at any time, which will end your agreement with MUPoints.
If you fail to comply with these Terms, we may suspend or terminate your access to the Website and our services without prior notice. Any obligations or liabilities incurred before the date of termination will remain in effect.
SECTION 17 – ENTIRE AGREEMENT
If MUPoints chooses not to enforce any provision of these Terms, this does not mean that we have waived our right to enforce that provision or any other provision in the future.
These Terms & Conditions, together with any policies or notices referred to on the Website, constitute the entire agreement between you and MUPoints regarding your use of the Website and supersede any previous agreements, communications, or understandings, whether written or verbal.
If any provision of these Terms is open to more than one interpretation, it shall not be interpreted against the party responsible for drafting it.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, you will also benefit from any mandatory rights available under the laws of your part of the United Kingdom.
SECTION 19 – CHANGES TO THESE TERMS
The latest version of these Terms & Conditions will always be available on this page.
MUPoints reserves the right to amend, update, or replace these Terms at any time by publishing the revised version on the Website. We encourage you to review this page periodically. By continuing to use the Website after any changes have been published, you agree to be bound by the updated Terms.
SECTION 20 – RETURNS & REFUNDS
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery in accordance with our Refund Policy.
Returned items must be unused, in their original condition, and include all original packaging.
To begin a return, email info@mupoints.com with your order number, and our team will walk you through the next steps.
If you would like to exchange your item for a different size, please contact us when requesting your return. Our team will be happy to assist you, subject to availability.
Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged, or incorrect.
Once your return has been received and inspected, refunds are processed to the original payment method within 7 business days.
>If you have any questions about your order, a return, or anything else, we're here to help. Simply contact us at info@mupoints.com, and our team will be happy to assist you.
SECTION 21 – CONTACT US
If you have any questions regarding these Terms, please contact us:
Company name: MUPoints
Address: 336 Grimshaw Lane, Middleton, Manchester, M24 2AU, United Kingdom
Phone number: +44 7458 114653
Email: info@mupoints.com
Customer service hours
Monday to Friday: 8:00 – 17:00
Saturday and Sunday: 9:00 – 16:00
Average response time: within 12 hours.
Follow MUPoints on Instagram and discover a world of timeless style, confidence, and everyday elegance: @mupointscom