Refund policy

At MUPoints, we want you to feel confident with every purchase. If your order isn't quite right, we're here to make the returns process as straightforward as possible.

Returns

You may return your order within 30 days of receiving it.

To be eligible for a return, items must be:

  • Unworn and unused
  • In their original condition
  • Returned with all original tags, packaging, and accessories

We reserve the right to refuse returns that do not meet these conditions.

Return Reasons

We accept returns for both defective and non-defective items.

Defective, damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please email us at info@mupoints.com as soon as possible. We'll provide a prepaid return label, and there will be no cost to you for returning the item.

Personal Reasons

If you'd like to return an item for personal reasons, ordered the wrong size, or no longer want it, you're welcome to do so within the 30-day return period.

In these cases:

  • You are responsible for the return shipping costs.
  • Shipping costs are non-refundable.
  • We recommend using a trackable delivery service when returning your parcel.

We do not charge any restocking fees.

How to Return an Item

Returning your order is simple:

  1. Email us at info@mupoints.com with your order number and the reason for your return.
  2. We'll send you return instructions and, where applicable, a return authorisation.
  3. Carefully package the item in its original packaging.
  4. Send the parcel using the recommended instructions or your chosen courier.
  5. Please keep your proof of postage until your return has been processed.

Refunds

Once your return has been received and inspected, we'll process your refund to your original payment method within 7 business days (Monday to Friday).

Please note that it may take additional time for your bank or payment provider to process the refund.

Exchanges

If you'd prefer a different size or wish to exchange an item, please let us know when contacting us via email info@mupoints.com. We'll be happy to assist you, subject to product availability.

Contact Us

If you have any questions about returns, refunds, or exchanges, please get in touch:

Company name: MUPoints
Address: 336 Grimshaw Lane, Middleton, Manchester, M24 2AU, United Kingdom
Phone number: +44 7458 114653
Email: info@mupoints.com

Customer service hours
Monday to Friday: 8:00 – 17:00
Saturday and Sunday: 9:00 – 16:00
Average response time: within 12 hours.